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DEFINITY Communications System G3V4Your 8403 Voice TerminalYour 8403 is a multi-appearance digital voice terminal. To familiarizeyourself with your voice terminal, refer to the figure below and then readthe callout explanations for the buttons and features. Call appearance buttons These three buttons are devoted to handling incoming and outgoing calls(call appearances) and are labeled with an extension number. Each of thesebuttons has a red light to tell you that this is the line you are usingor that this is the line you will get when you lift your handset. The greenstatus light next to each call appearance button tells you the line orfeature is being used. Conference button For setting up conference calls. This button is labeled . Dial pad The standard 12-button pad for dialing phone numbers and accessing features.The letters "Q" and "Z" have been added to the appropriatedial pad keys for directory access, and the "5" button on yourdial pad has raised bars for visually-impaired users. Note: The dial pad can be used in two ways: Feature selection mode - When you press (andthe Feature light is on), the dial pad is used to access the features listedon F1 through F9, F*, F0, and F#. Normal mode - When the Feature light is off, the dial pad canbe used in the usual manner, that is, to dial phone numbers or featureaccess codes. Drop button For disconnecting from a call or dropping the last party added to aconference call. Feature button A blue button used with dial pad keys for accessing the 12 featureslisted on the Feature Directory. (This button will be shown as in the remainder of this guide.) When the Feature button is active,the red light next to the button is on. When this button is used with , you can select a personalized ring for your voice terminal. Feature Directory A quick reference list of 12 voice features (F1 through F9,F*, F0, and F#) available on your voice terminal.Handset A handset is provided for placing and receiving calls. (The handsetis also known as the receiver.) In most cases, you must lift the handset(go off-hook) before you can use a feature. Handset jack Located on the back of your voice terminal, this jack is for connectinga handset to your voice terminal. Hold/Ring button A red button for putting a call on hold. When used with , you can select a personalized ringing pattern for your voice terminalfrom eight possible ringing patterns. Line jack This jack is used for connecting a line cord to your voice terminal.Located on the back of your voice terminal, this jack is labeled "LINE."Message light A red light which lights steadily when a message has been left for you.Mute button For turning off the microphone associated with the handset so the otherperson on the call cannot hear you. Note: When you use the Speaker (listen-only) feature, the Mutefeature is also activated and the light next to isalways on. Speaker button For accessing the Speaker feature. This feature can be used for listeningonly. If you want to speak to the other party, you must use the handset,and the speaker must be off. Note: Check with your system manager to see if you can use thisfeature. Speakerphone/headset adapter jack (on back ofvoice terminal) This jack is used for connecting an external speakerphone (such as anS101A or S201A Speakerphone) or a headset adapter (such as a 500A HeadsetAdapter) to your voice terminal. Test button When the voice terminal is initially powered up, the green light nextto flashes if the link with the switch is not (or notyet) operational. The light changes to steady green when the voice terminalis able to communicate with the switch, and then goes off after a shortperiod of time. After the voice terminal is powered up, you can press to test the lights on your voice terminal. Transfer button For transferring a call to another voice terminal. Volume control button For adjusting the volume of the following: The one-way speaker when a call is in progress using the speaker The handset receiver level while a call is in progress using the handsetThe tone ringer when the speaker is off and either the handset is inactiveor the tone ringer is active. Notes: 1). When the speaker is active, the ringer volume is automaticallyreduced to a low setting. The volume is restored when the speaker is turnedoff. 2). The Volume control button on your voice terminal does not controlthe volume level of adjunct equipment. What the Features DoAbbreviated Dialing (AD) Allows youto store selected telephone numbers for quick and easy dialing. Each numbercan be a complete or partial telephone number, an extension number, ora feature or trunk code. Abbreviated Dialing offers four possible typesof lists: personal, group, system, and enhanced. You can have a total ofthree out of the four lists. Numbers on a personal list are programmableby you; numbers on group lists are programmable by the controller of thelist; system lists are programmable only by the system manager. Use thisfeature as a timesaver for dialing frequently called, lengthy, or emergencynumbers. Note: Check with your system manager concerning what typesof lists you have and how many of each list. Call Forwarding All Calls Temporarilyforwards all your calls to another extension or to an outside number, dependingon your system. Use when you will be away from your voice terminal andyou want your calls to be forwarded to a telephone number of your choice.Call Park Puts a call on hold at yourvoice terminal, for retrieval at any extension. Use when you need to goelsewhere to get information during a call, or whenever you wish to completea call from a different location. Also, if the call received is for someoneelse, use it to hold the call until the called party can answer it fromanother voice terminal. Call Pickup Lets you answer a callat your voice terminal for another extension in your pickup group. Usewhen you wish to handle a call for a group member who is absent or otherwiseunable to answer. Note: You can use this feature only if you andthe called party have been assigned to the same pickup group by your systemmanager. Conference Allows you to conferenceup to six parties on a call (including yourself) so you can conduct a 6-waydiscussion. Use to set up timesaving conferences, or to spontaneously includean additional party important to a conversation. Drop Disconnects you from a call withoutrequiring you to hang up the handset or press the switchhook. Can alsobe used with the Conference feature to disconnect the last party added.Use whenever you want to continue using the handset after ending a call.Hold Puts a call on hold until youcan return to it. While a call is on hold, you can place another call,activate another feature, answer a waiting call, or leave your voice terminalto do another task. Use when you have a call you don't want to drop, buthave to interrupt briefly to do something else. Last Number Dialed Automatically redialsthe last extension or outside number you dialed. Use to save time in redialinga busy or unanswered number. Mute Turns off the microphone of thehandset. Use when you want to confer with someone in the room with you,but you do not want the other party on the call to hear your conversation.Priority Calling Allows you to callan extension with a distinctive 3-burst ring to indicate your call requiresimmediate attention. Use when you have important or timely informationfor someone. Ringer Volume Allows you to adjustthe ringer volume on your voice terminal. Select Ring Allows you to choose yourown personalized ringing pattern for your voice terminal from among eightavailable patterns. Use to help distinguish your incoming calls from thoseof other nearby voice terminals. Self-Test When the voice terminal isinitially powered up, the green light next to flashesif the link with the switch is not (or not yet) operational. The lightchanges to steady green when the voice terminal is able to communicatewith the switch, and then goes off after a short period of time. Afterthe voice terminal is powered up, you can press totest the lights and the display on your voice terminal. Send All Calls Temporarily sends allyour calls to the extension of a person designated by your system managerto answer them when you cannot (perhaps a secretary or receptionist). Usewhen you will be away from your desk for awhile, or when you do not wishto be interrupted by telephone calls. Speaker Allows you to place calls oraccess other voice features without lifting the handset. However, in orderto speak to the other party, you must use the handset (the speaker mustbe off). Use with feature activities that require listening only,such as on-hook dialing, monitoring calls on which you have been put onhold, or retrieving messages. Transfer Transfers a call from yourvoice terminal to another extension or outside number. Use when your callerneeds to speak further with someone else. Conventions This box represents a call appearance button, which is usedexclusively for placing or receiving calls. The button has a red lightand a green status light and is labeled with an extension number (shownas xxxxx). and Each of these boxes represents a button that has a featureassigned to it. The button is labeled with the feature name, sometimesfollowed by an extension number (shown as xxxxx) or a person's name. [handset tones] The tone that appears in brackets after a step, such as , indicates what you should hear from your handset after successfullyperforming that step. Special Instructions Use the following special instructions for operating your voice terminal.1 The first time you use these procedures, you will need to customizethem for yourself by obtaining the following information from your systemmanager: Your system manager may assign features to your Feature Directory. Any feature not listed on your Feature Directory can be activated orcanceled by dialing a 1-, 2-, or 3-digit feature access code. Ask yoursystem manager for the feature access codes for the features you need.2 To operate a feature, you must have the handset off-hook (removedfrom the cradle of the voice terminal) unless otherwise noted. 3 If you receive an intercept tone (high-pitched, alternatinghigh and low tone) while attempting to operate any feature, you have takentoo much time to complete a procedural step or have made a dialing error.Hang up, get dial tone, and begin again at Step 1. 4 You will often see the phrase dial entry number (or* or #) used in the procedures, such as: Press , and then dial the entry number (or * or #). This entrynumber can be a number from 1 through 9 or 0, or you mayneed to enter the * key or the # key. This number or character (* or #)corresponds to the 12 entries on the Feature Directory (F1 throughF9, F*, F0, or F#). Each of these numbers orthe * or # key is dialed in conjunction with to access an assigned feature. Abbreviated Dialing NOTE: In order to use this feature, your systemmanager must first assign Abbreviated Dialing buttons to your Feature Directory.If you hear the intercept tone while programming, startover from the beginning. To program or reprogram an AD entry on yourFeature Directory 1 On a separate sheet of paper, write down the outsidenumbers, extensions, and/or feature access codes you want to store as ADentries. NOTE: Each AD entry will hold one complete phone number or feature accesscode (up to 24 digits). 2 While off-hook, press , then the entry number (or* or #) for the AD Program feature or, while off-hook, dial Program code*75. [dial tone]3 Press , then the entry number (or * or #) for theAD entry you wish to program. [dial tone]For example, to store a number in AD entry F3, press , then <3> . 4 Dial the outside number, extension, or feature access code you wantto store (up to 24 digits). NOTE: If you are storing an outside number, be sure to include a trunkcode, if applicable. 5 Press <#> . [confirmation tone, then dial tone]6 Hang up. Be sure to write the name of the AD party (or feature) on your FeatureDirectory. To place an AD call from your Feature Directory1 While off-hook, press , then the entrynumber (or * or #) for the AD entry you wish to call. [ringback tone]For example, to call the number stored as AD entry F3, press , then <3> . Note: Before you can use this feature, AD buttons must firstbe assigned by your system manager. Usually, an abbreviated dialing numberis part of a personal list, group list, system list, or enhanced list.You can have a total of three lists; the programmed number can be up to24 digits and characters. You can also program a number on an AutomaticDialing button that is not stored on an AD list. This programmed numbercan be up to 16 digits and characters. Each digit counts as one character;special characters, such as pause and suppress, count as two characters.The Automatic Dialing button can be used for one-touch dialing of frequentlycalled numbers. To program or reprogram a personallist item 1 On a separate sheet of paper, write down theoutside numbers, extensions, and/or feature access codes you want to storeas items on your personal list(s). Notes: - Each telephone number or feature code is stored as a separatelist item. - You can store a maximum of 100 AD entries in a personal list.2 While off-hook, dial the Program code *75. [dial tone]3 Dial the Personal List number (1, 2, or 3). [dial tone]4 Dial the list item (1, 2, 3...). [dial tone]5 Dial the outside number, extension, or feature access code you wantto store (up to 24 digits). 6 Press <#> . [confirmation tone, then dial tone]7 Repeat Steps 4 through 6 if you want to program additional itemson the same list. Hang up and begin again at Step 1 if you want to programitems on another personal list. 8 Hang up. To place a call from a list (personal, system,group, or enhanced) 1 Dial appropriate AD List feature access code: List 1 *01 [dial tone]List 2 *02 [dial tone]List 3 *03 [dial tone]or press , then the appropriate entry number (or *or #) if you have a list access code programmed as a Feature Directoryentry. 2 Dial the desired AD list item (1, 2, 3...). [ringback tone]The call is automatically dialed. NOTE: Keep a copy of your own personal lists; system, group, and enhancedlists are available from your system manager. Call Forwarding All Calls To temporarily redirect all callsto an extension or outside number of your choice 1 Press (while off-hook),then the Call Forward entry number (or * or #) or dial the Call Forwardcode *23 (while off-hook). [dial tone] 2 Dial the extension or telephone number where the calls will be sent.[confirmation tone]NOTE: Some voice terminals have restrictions on where calls can beforwarded (see your system manager). 3 Hang up. NOTE: You may hear a ring-ping tone from your voice terminal as eachcall is forwarded. To cancel Call Forwarding 1 Press (while off-hook), then the CallForward entry number (or * or #) [dial tone]or dial the Call Forward Cancel code #23 (while off-hook). [confirmationtone]Your calls will now ring at your own voice terminal. Call Park To park a call at your extension (for retrievalat any extension) 1 Press . [dial tone] 2 Dial the Call Park code *27. [confirmation tone]3 Press again. The call is parked at your extension. 4 Hang up. To retrieve a call parked at another extension1 Dial the Answer Back code #27. [dial tone]2 Dial the extension where the call is parked. [confirmation tone]You are connected to the call. NOTE: If you receive intercept tone, the parked call has been disconnectedor retrieved by someone else. Call Pickup To answer a call placed to a member of yourpickup group when your voice terminal is idle 1 Press (while off-hook), then the Call Pickupentry number (or * or #) or dial the Call Pickup code *78 (while off-hook).You are connected to the ringing call. To pick up a call when you are already activeon another call NOTE: Depending on how your system is administered, you may not be ableto do this procedure on your voice terminal. See your system manager formore details. 1 Press . The present call is put on hold. The green light next to held call flutters. 2 Press , then the Call Pickup entry number (or * or# or dial the Call Pickup code *78. The called voice terminal stops ringing. You are connected to the ringing call. NOTE: To return to the held call after completing the present call,press the fluttering . Conference To add another party to a call (for a totalof up to six parties) 1 Press . [dial tone] The present call is put on hold, and you are given a new call appearance;all of the other parties remain connected to each other. 2 Dial the number of the new party and wait for an answer. 3 You can privately discuss the call with the new party at this time;if there is no answer or the line is busy, press the fluttering to return to the held call. 4 Press again. All parties are now connected. 5 Announce the call. 6 Repeat Steps 1 through 5 for additional conference connections. To add a call you have put on holdto another call to which you are connected 1 Press . [dial tone]The held call light continues to flutter; the current call light alsoflutters. You are given a new call appearance. 2 Press of the call on hold (first call). 3 Press again. All parties are now connected. 4 Announce the call. To drop the last party added toa conference call 1 Press . The last party you added is dropped. You remain connected to the other parties. NOTE: The parties other than the last one must disconnect to be releasedfrom the conference call. Drop To disconnect from a normal calland obtain dial tone without hanging up the handset 1 Press . [dial tone]NOTE: If you press during a conference call, the last partyadded will be dropped, and you will remain connected to the other parties.Hold To put a call on hold while youanswer another call, make a call, or perform some other task NOTE: The light beside must be off. 1 Press . The green light next to the held call flutters. NOTE: If you put a conference call on hold, the other parties remainconnected. To return to the held call 1 Press of the held call. You are connected to the held call. NOTE: If you are active on a call and you press the ofthe held call, the active call will be dropped. To answer a new call while active on another1 Press . The green light next to the held call flutters. 2 Press of the incoming call. You are connected to the incoming call. Last Number Dialed (Redial) To automatically redial the last number youdialed 1 Press (while off-hook), then the Last NumberDialed entry number (or * or #) or dial the Last Number Dialed code *56.NOTE: The redialed number can be an outside number (up to 24 digits),an extension, or a trunk or feature access code. Mute NOTE: When you are talking on the handset, theMute feature affects the microphone associated with the handset ratherthan the speakerphone. This feature has no effect on an external speakerphoneattached to your voice terminal. To prevent the other party from hearing you(to mute the handset or speakerphone microphone) 1 Press . The red light next to goes on, and the other party cannothear you. 2 When you are ready to resume conversation with the other party, press again. The red light next to goes off, and the other party canhear you again. NOTE: When the voice terminal is set for the Speaker (listen-only) feature,the light next to goes on whenever you are using the speaker.The Mute feature turns off automatically when you hang up, or switchfrom the speakerphone to the handset or from the handset to the speakerphone.Priority Calling To place a priority call (3-burst ring) 1 Press (while off-hook), then the PriorityCalling entry number (or * or #) or dial the Priority Calling code ???(while off-hook). [dial tone] 2 Dial the extension and wait for the called party to answer. [ringbacktone] To change a regular call into a priority call(when you hear a busy or call waiting ringback tone) 1 Press (while off-hook), then the PriorityCalling entry number (or * or #). 2 Wait for the called party to answer. If you still receive a busy tone or call waiting ringback tone, waita few minutes and try again. Ringer Volume To adjust the ringer volume while the handsetis on-hook and the one-way speaker is off, or if the voice terminal isringing when the handset is off-hook 1 Press the right half of the Volume control button toraise the volume. Press the left half of the Volume control button to lowerthe volume. One full ring cycle will sound to demonstrate the new volume. There are eight possible volume settings. Select Ring To select a personalized ringing pattern 1 While on-hook, press , and then press . The red light next to blinks during the Select Ringprocess. Your voice terminal plays the current ringing pattern. 2 Press again to hear the next ringing pattern. NOTE: There are eight different patterns; the cycle repeats after thelast pattern. 3 Press when you hear the desired ringing pattern. Your new ringing pattern is set; the selection process ends. The red light next to goes off. NOTE: If you receive a call, go off-hook, or lose power during the selection,the process is interrupted and you must start again. Self-Test To test the lights and the display on your voiceterminal 1 While on-hook or off-hook, press and hold . The green light next to goes on. NOTE: If the green light next to flashes rather than goeson steadily, it means the voice terminal is not communicating with theswitch. In such a case, see your system manager. The lights go on steadily in four groups, and the display fills in allthe segments. 2 Release to end the test. The lights return to the pretest state; the green light next to goes off. NOTE: If the display or the lights do not respond during the test, notifyyour system manager. Send All Calls To send all calls (except priority calls) immediatelyto coverage (only if your system manager has provided a coverage path foryour extension) 1 Press (while on-hook), then the SendAll Calls entry number (or * or #) or dial the Send All Calls code *72(while off-hook). [confirmation tone] NOTE: When a call comes to your extension, the call activity light willflutter and you may hear a ring-ping tone indicating that the call hasbeen sent to coverage. To cancel Send All Calls 1 Press (while on-hook), then the SendAll Calls entry number (or * or #) again or dial the Send All Calls Cancelcode #72 (while off-hook). [confirmation tone] Speaker NOTE: Check with your system manager to see ifyou can use this feature. To place a call without lifting the handset,or to use the speaker with any listening-only feature activity (such asmonitoring a call you have put on hold or for retrieving messages) 1 Press . The red lights next to and go on. 2 Place a call or access the selected feature. 3 Adjust the speaker volume if necessary. (There are eight possiblevolume settings.) To raise the volume press the right half of the Volume control button.To lower the volume press the left half of the Volume control button. To turn off the speaker and return to handsetUse the following procedure if your voice terminal is setfor the Speaker (listen-only) feature. 1 Pick up the handset. The red light next to and red light next to go off. The speaker goes off. To change from the handset to the speaker 1 While the handset is off-hook, press . The red lights next to and go on. You can now hang up the handset and the call will remain active on thespeaker. However, in order to talk to other party, you must lift the handset.To end a call while the speaker is active 1 With the handset on-hook, press to endcall. The red lights next to and go off. Transfer To send the present call to another extensionor outside number 1 Press . [dial tone] The present call is put on hold and the green light next to the heldcall flutters. You are given a new call appearance. 2 Dial the number to which the call is to be transferred. [ringbacktone]3 Remain on the line and announce the call; if there is no answer orthe line is busy, return to the held call by pressing its . 4 Press again. The call is sent to dialed number. 5 Hang up. Tones and Their MeaningsRinging tones are produced by an incoming call. Feedback tonesare those which you hear through the handset (receiver) or the speaker.Ringing Tones 1 ring - A call from another extension. 2 rings - A call from outside or from the attendant. 3 rings - A priority call from another extension, or from anAutomatic Callback call you placed. ring-ping (half ring) - A call redirected from your voice terminalto another because Send All Calls or Call Forwarding All Calls is active.Feedback Tones busy tone - A low-pitched tone repeated 60 times a minute; indicatesthe number dialed is in use. call waiting tone - One, two, or three beeps of high-pitchedtone, not repeated; indicates an incoming call is waiting to be answered.Number of beeps designates the source: 1 for an internal call, 2 for anoutside or attendant call, 3 for a priority call. call waiting ringback tone - A ringback tone with a lower-pitchedsignal at the end; indicates the extension called is busy, and the calledparty has been given a call waiting tone. confirmation tone - Three short bursts of tone; indicates a featureactivation or cancellation has been accepted. coverage tone - One short burst of tone; indicates your callwill be sent to another extension to be answered by a covering user. dial tone - A continuous tone; indicates dialing can begin. intercept/time-out tone - An alternating high and low tone; indicatesa dialing error, a denial of the service requested, or a failure to dialwithin a preset interval (usually 10 seconds) after lifting the handsetor dialing the previous digit. recall dial tone - Three short bursts of tone followed by a steadydial tone; indicates the feature request has been accepted and dialingcan begin. reorder tone - A fast busy tone repeated 120 times a minute;indicates all trunks are busy. ringback tone - A low-pitched tone repeated 15 times a minute;indicates the number dialed is being rung. TroubleshootingProblem Solution A feature does not work as noted in this guide.1 Reread the procedure and try again. 2 For many features you must lift the handset before you can use thefeature. 3 Check with your system manager to be sure this feature is administeredon your voice terminal. There is no dial tone. 1 Check with your system manager to be sure your voice terminalis administered correctly. 2 Make sure the handset and line cords at your voice terminal are securelyconnected at both ends. 3 Find a working voice terminal of the same type as your own. Unplugthis voice terminal from its modular wall jack. Plug your voice terminalinto that jack and check if it gets dial tone. 4 If your voice terminal still does not work, plug the working voiceterminal (of the same type) into your modular wall jack. If the workingvoice terminal has dial tone, your own voice terminal is faulty. See yoursystem manager. The telephone does not ring. 1 Set the ringer volume to a higher level. 2 Place a test call from another extension to your extension. 3 Check the line cord to make certain it is securely connected at bothends. 4 If there is still a problem, see your system manager. The lights do not go on next to the buttons.1 Do a self-test of the voice terminal lights to see if theygo on. 2 Check the line cord to make certain it is securely connected at bothends. 3 If there is still a problem, see your system manager. Key Words to Knowaccess code See feature access code.activate To begin or turn on the operationof a feature. attendant The person who handles incomingand outgoing calls at the main console. AUDIX Audio Information Exchange, anoptional voice mail and message service which provides coverage for callsto you by recording callers' messages and reporting Leave Word Callingmessages. coverage Automatic redirection of callsfrom an unanswered voice terminal to another voice terminal. Redirectioncould be to the extension of a receptionist, secretary, coworker, AUDIX,or message center. A person who provides coverage is a covering user. DEFINITY Communications System Generic 1 and Generic3 Both DEFINITY Communications System Generic 1 and 3 and System75 are communications systems which transmit and receive voice and datasignals for all communications equipment in a network. dial pad The 12 pushbuttons you useto dial a number and access features. enhanced list One of the four typesof Abbreviated Dialing lists; programmable only by the system manager (andavailable only with System 75 Version 3 and DEFINITY Communications SystemGeneric 1 and Generic 3). Contains telephone numbers useful to all systemmembers, and stores each of those numbers as a 1-, 2-, or 3-digit listitem. entry One of 12 spaces on the FeatureDirectory (F1 through F9, F*, F0, and F#).If these spaces are blank, your system manager may assign features to them.entry number (or * or #) A number from1 through 9 and 0 or the * key or the #key corresponding to the 12 entries on the Feature Directory. Along with , each number (or the * or # key)is dialed to access an assigned feature. Also see Feature Directory. extension A dialing number of 1 to5 digits assigned to each voice terminal connected to your DEFINITY CommunicationsSystem Generic 1 or Generic 3 or your System 75. feature A special function or service,such as Conference, Hold, Send All Calls, etc. feature access code A dial code of1, 2, or 3 digits, which you use to activate or cancel the operation ofa feature not listed on your Feature Directory. Check with your systemmanager for the feature access codes for your system. Feature button A blue button used withdial pad keys for accessing the 12 features listed on the Feature Directory.When the Feature button is active, the red light next to the button ison. When this button is used with , you can selecta personalized ring for your voice terminal. Feature Directory The list of featureson your voice terminal just above the 3 call appearance buttons and thedial pad. The features are assigned by your system manager. You can accessthese features by pressing and then an entry number(1 through 9, 0, or the * or # key).The directory has a surface that you can write or type on so that you canwrite or type the features assigned to each Feature Directory position(F1 through F9, F*, F0, or F#). group list One of the four types ofAbbreviated Dialing lists; programmable by the controller of the list orthe system manager. Contains telephone numbers useful to members of a specificgroup, and stores each of those numbers as a 2-digit list item. handset The handheld part of the voiceterminal which you pick up, talk into, and listen from. Also known as thereceiver. party A person who places or answersa call. personal list One of the four typesof Abbreviated Dialing lists; programmable by the system manager or byyou, the user. Contains telephone numbers of your choice, and stores eachof them as a single-digit list item. personal list item One of the 10 availableslots on an Abbreviated Dialing personal list. The first nine personallist items are given digits 1 to 9, with 0 for the tenth item. pickup group A group of up to 25 voiceterminal users who can answer calls for each other through the Call Pickupfeature. Group members are determined by the system manager and are usuallylocated in the same work area or perform similar job functions. priority call An important or urgentcall which sends a special 3-burst ring. program/reprogram To use your dialpad to assign a telephone number to an AD entry on your Feature Directoryor to a personal list item for Abbreviated Dialing. public network The communications systemthat can be accessed by all telephone customers for local or long distancecalling. retrieve To collect telephone messageswith the Message or Voice Message Retrieval features. (Also, with CallPark, to resume a call from an extension other than the one where the callwas first placed or received.) ringer The device that produces theelectronic ringing sound in your voice terminal. stored number A telephone number whichhas been programmed and stored as a 1-, 2-, or 3-digit list item for usewith Abbreviated Dialing. It can be a complete or partial telephone number,an extension number, or a feature or trunk code. Once programmed, a numbercan be accessed by first dialing the list, then the list item digit(s)under which it is stored. (Alternatively, if Abbreviated Dialing is onyour Feature Directory, a number can be accessed by simply pressing , and then dialing the appropriate entry number.) switch The device that makes connectionsfor all voice and data calls for a network, and which contains softwarefor features. Also known as a system, switching system, or ECS (EnterpriseCommunications Server). Your switch is either a Lucent Technologies DEFINITYCommunications System Generic 1 or Generic 3 or System 75. switchhook The button under the handsetin the cradle of the voice terminal. system list One of the four types ofAbbreviated Dialing lists; programmable only by the system manager. Containstelephone numbers helpful to all system users, and stores each of thosenumbers as a 2-digit list item. system manager The person responsiblefor specifying and managing the operation of features for all the voiceand data equipment in your network. System 75 Both System 75 and DEFINITYCommunications System Generic 1 and Generic 3 are communications systemswhich transmit and receive voice and data signals for all communicationsequipment in a network. trunk A telecommunications channelbetween your switch and the public network. Trunks of the same kind connectingto the same end points are assigned to the same trunk group. trunk code A dial code of 1, 2, or3 digits which you dial to access a trunk group to place an outside call.voice terminal A telephone equippedwith an array of specifically designed features (for example, Feature button,Message light, etc.) and functional capabilities that distinguish it froma conventional telephone. ©1996 Lucent Technologies All Rights ReservedPrinted in USA Notice While reasonable efforts were made to ensure that theinformation contained in the database used to create this document wascomplete and accurate, Lucent Technologies cannot assume responsibilityfor any errors. Changes and/or corrections to the information containedin Voice Terminal Guide Builder may be incorporated into the data of futureissues. Security Alert Your Responsibility For YourSystem's Security Toll fraud is the unauthorized use of your telecommunicationssystem by an unauthorized party, for example, persons other than your company'semployees, agents, subcontractors, or persons working on your company'sbehalf. Note that there may be a risk of toll fraud associated with yourtelecommunications system, and if toll fraud occurs, it can result in substantialadditional charges for your telecommunications services. You and your System Manager are responsible for the securityof your system, such as programming and configuring your equipment to preventunauthorized use. The System Manager is also responsible for reading allinstallation, instruction, and system administration documents providedwith this product in order to fully understand the features that can introducerisk of toll fraud and the steps that can be taken to reduce that risk.Lucent Technologies does not warrant that this product is immune from orwill prevent unauthorized use of common-carrier telecommunication servicesor facilities accessed through or connected to it. Lucent Technologieswill not be responsible for any charges that result from such unauthorizeduse. Lucent Technologies Fraud Intervention If you suspect you are being victimized by tollfraud and you need technical support or assistance, call the National ServiceAssistance Center at 1 800 628-2888. Federal Communications Commission (FCC) StatementThis equipment generates, uses, and can radiate radio-frequencyenergy and, if not installed and used in accordance with the instructionmanual, may cause interference to radio communications. It has been testedand found to comply with the limits for a Class A computing device pursuantto Subpart J of Part 15 of FCC Rules, which are designed to provide reasonableprotection against such interference when operated in a commercial environment.Operation of this equipment in a residential area is likelyto cause interference, in which case the user at his/her own expense willbe required to take whatever measures may be required to correct the interference.Trademark Notice AUDIX is a registered trademark of Lucent Technologies.DEFINITY is a registered trademark of Lucent Technologies. PostScript isa registered trademark of Adobe Systems Corporation. Rich Text Format (RTF)is a trademark of Microsoft Corporation. Windows is a trademark of MicrosoftCorporation. 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